Here are the most frequently asked questions by our customers and their answers.
If you don’t find what you need, you can always contact us by sending an email to firstname.lastname@example.org@artforness.com or by going to the contact section.
We will be happy to answer you
I haven’t received my order
Our customers receive their orders on the estimated date on the site.
If your order did not reach you on the estimated date, we advise you to check the delivery date and the status of your order.
You can find them at the top of your shipping confirmation email.
To follow your order please enter your order number in the box below and click the “Follow” button. You will find your order number in the confirmation e-mail you should have received. For more information you can send us an email on email@example.com
Has my order been validated and taken into account?
Your order is validated when the payment has been confirmed by the bank. You will receive a notification that your order has the status “payment accepted
How to check the status of my order?
At each stage of the process of your order, you are notified by email. You also have access to the online tracking. You just have to connect to our website www.artforness.com and go to the section MY ACCOUNT / MY ORDER
The status of my order has not changed.
Depending on the time your order was placed, the status “preparation” will be activated within 24H / 48h.
Can I modify or cancel my order?
Yes, if your order has not yet been delivered to the carrier, which means that the status is still “payment accepted” or “in preparation”. You can then contact us by mail with your order reference.
When will I receive my order ?
Once the package delivered to the carrier, count 2 working days for the routing in colissimo, in France Metropolitaine.
Between 3 and 5 days for other countries. You will also receive by mail a link allowing you to follow your package.
Is payment by credit card secure?/b>
Yes. We use the secure payment system 3DSECURE. In addition, all the data you enter on the site are immediately encrypted and sent directly to the bank’s website, they do not pass through our servers
Time of preparation and routing of your order:/b>
Packages are usually shipped within 24 to 48 hours (business days) upon receipt of your payment. Once your package is delivered to the carrier, the delivery time varies depending on the delivery option you choose and the destination. They will be specified during the validation of your basket.
The times indicated are indicative times, corresponding to the average time of treatment and delivery. ART FOR NESS can’t be held responsible for the consequences due to a delay in delivery that is not his fault. In addition, during the bridge period, after the holiday, inclement weather, promotion period and sales, end-of-year celebrations, the period may be extended due to the greater volume of orders.
Attention :: For home deliveries, the name of the recipient indicated on the delivery address must appear on the mailbox. The address must be complete and valid.
In case of error in the address of the address, ART FOR NESS can’t be held responsible for the impossibility of delivering the product.
Packages that will be returned to us for lack of addressing will be forwarded at the expense of the customer. If cancellation of the order, only the items will be refunded.
The postmark and the online tracking information are authentic.
Deliveries with postal deposit confirmed by post can’t give rise to any dispute.
To avoid possible theft of parcels and have recourse in case of dispute delivery, choose a delivery against signature at home or relay point.
Countries served – Delivery option, deadlines and tariffs: EUROPE
From € 6.9 to € 15 depending on the delivery method and the country of destination. Delivery Colissimo at home with delivery against signature or relay Pick-Up.The average delivery time is 2 to 5 days
Any customs charges for the countries concerned will be at your expense.
You can know the progress of your order from the “my orders” section. Once the package is shipped, you will receive a tracking number by email.
For more information contact us by email: contact firstname.lastname@example.org indicating your order reference.
The return of your order:
You have a period of fourteen calendar days after receipt of your order to return your purchases if they are not suitable. The return costs are the responsibility of the customer.
The items must be returned to us in their original packaging and condition, together with your order reference or return, on which you indicate your request for refund or exchange.
The refund will be made without discount and shipping, by re-credit card within 2 to 3 days of receipt of your package.
In the case of an exchange, the new item is sent at our expense, within 24 hours upon receipt of the package.
Make your request back online:
For more information contact us by email: email@example.com the reference of your order and the article concerned.